Each voucher has specific terms associated with the voucher, which will be presented to you before you commit to purchase the particular voucher. Specific terms supersede terms in this Agreement, except to the extent such terms are prohibited by applicable law.
Vouchers are issued by email to the address specified at time of purchase and can be sent to either the purchaser or to the gift recipient, subject to the purchaser’s preference.
It is the responsibility of the purchaser to correctly address vouchers. olinda tea house is not liable or responsible for any loss suffered as a result of a voucher via email being blocked by filters or firewalls, or where the incorrect email address has been entered by the purchaser.
In some situations you must phone or email the merchant in advance of your intention to use or redeem your voucher and quote the unique voucher number at the time of making the initial booking.
Vouchers are non-refundable and cannot be exchanged, either fully or in part for cash of any amount.
The Merchant is not responsible for vouchers lost, stolen, destroyed or used without purchaser’s permission. Risk of loss passes to voucher purchaser upon electronic transmission of the voucher to the designated recipient.